Terms & Conditions

Welcome to StrengthWise! Your journey begins with clarity. Please take a moment to familiarise yourself with our guiding principles.

COACHING AND CONSULTING AGREEMENT

Welcome to our coaching and consulting services! We are excited to embark on a journey of personal and professional development with you. Before we begin, please take a moment to read and understand the terms and conditions outlined below.

1. Your and Your Team's Well-Being Matters

As our valued client, you are responsible for your physical, mental, and emotional well-being during our coaching or consulting sessions. Feel free to make choices that align with your needs, and remember that you can discontinue our services at any time.

2. What Coaching Is

Coaching is a collaborative process designed to help you create and achieve personal, professional, or business goals. It covers various aspects of your life, such as work, finances, health, relationships, education, and recreation.

3. What Consulting Is

In addition to coaching, our consulting services cover a broad spectrum of topics crucial to your business's prosperity, from marketing and branding strategies, financial planning and budgeting, human resources management and team building, customer service and client retention, to time management and productivity enhancement. 

During consulting sessions, we may address specific business challenges, explore value clarification, brainstorm, collaboratively develop comprehensive strategies, identify actionable plans, examine operational strategies, ask clarifying questions, or make empowering recommendations for strategic action. The aim is to collaborate closely with you to enhance your decision-making and problem-solving capabilities.

4. Confidentiality and Privacy

Your information is held confidential unless stated otherwise in writing or required by law. Certain topics may be shared anonymously and hypothetically for training or consultation purposes. You can set boundaries during sessions, and we respect your privacy.

5. Professional Guidance

Coaching and consulting is not a substitute for professional expertise in legal, medical, financial, business, spiritual, or other matters. Seek independent professional guidance when needed, as decisions in these areas are yours to make.

6. Fees and Services

Fees are paid in advance in full unless specified otherwise. The length of your coaching or consulting package is detailed in the payment process. Additional appointments can be scheduled, and rescheduling requires 24 hours notice.

7. Collaborative Approach

Successful coaching requires collaboration between you and your coach. While the coach facilitates change, you play a vital role in implementing it. If you feel the coaching is not working as desired, communicate openly to enhance our working relationship.

8. Prior History and Mental Health

Disclose past or present psychological or psychiatric treatment. If mental health difficulties arise during coaching, notify us promptly for discussion and potential referrals.

9. Termination and Postponement

Coaching continues for the contracted period. Termination may occur under extenuating circumstances, with a possible postponement of up to six months.

10. Your Acknowledgment

Your payment of Strengthwise’s coaching or consulting services indicates your full understanding and acceptance of these terms and conditions, along with our Code of Ethics and GDPR Privacy Statement.

We look forward to a fruitful and collaborative journey with you. If you have any questions or concerns, feel free to reach out. Thank you for choosing our coaching and consulting services!

GDPR PRIVACY STATEMENT

Hello, I'm Raphaelle Hernu, the founder of Strengthwise. I handle your data directly, Strengthwise is too small to need a designated officer. We collect information, including your name, contact details, and additional details from questionnaires or quizzes you might fill out online. This helps us tailor your coaching experience and maintain effective communication.

How We Keep It Safe:

Your data is stored on our website and on Airtable. Airtable safeguards your data with encryption, access restrictions, and two-factor authentication. Your information is encrypted during transmission to and from their servers and remains secure at rest. Access is limited through password-protected share links or email domains.

How Long We Keep It:

We keep your contact information on the mailing list unless you tell us not to. Everything else is deleted on a yearly basis from the time you stop using our services. We believe personal data should only be kept for its intended purpose.

Sharing and Data Center Certification:

We do not share your data externally. Airtable servers, where your data is stored, are located in the US and are certified with SOC 1, SOC 2, and ISO 27001.

You can ask to see, correct, or delete your data anytime. Just email me at info@strengthwise.co.

If there's a data breach, we have plans in place to detect, report, and respond. We'll let you and the authorities know if needed.

We review and update this once a year. Any changes will be shared on our website and directly with you via email.

CODE OF ETHICS

These are the principles that guide our actions and decisions as coaches.

Equality

We respect all different cultures, ethnicities, national origins, colours, genders, sexual orientation, gender identity, age, religion, immigration status, and mental or physical disability, and will not reject a client based on these factors.

Confidentiality

We keep everything that is discussed with our clients under strict confidence unless there is information that can put our client or other people in danger or unless we receive consent from our client to divulge part of the information.

Personal growth

We keep constantly learning and developing new skills so that we can serve our clients to the best of our capacity.

Relationship

We keep our relationship with our clients strictly professional,  avoiding any closeness that may mislead them to a romantic intention.

Payments

We keep complete clarity on the payment conditions of our coaching relationship from the beginning and will not charge any hidden fees.

Compassion

We respect our client’s identity, stage of consciousness,  experiences, values and beliefs.

Communication

Our communication is clear and respectful. We avoid using foul language or raising our voices to get our point across.

Scope of Practice

We will refer our client to another professional immediately when we see that a situation falls out of our scope of practice.